FAQ

Dylan Walsh Custom Furniture & Design’s furniture is crafted from a variety of select-grade Australian and exotic timber species. All timber used at Bessant is sourced from suppliers who strictly adhere to sustainable management principles, or from timber which has been salvaged.

Sustainable timber means the forests are harvested in such a way so that each tree removed is replaced by another tree, either naturally grown or hand-planted. The amount of timber removed from a forest is in balance with it’s ability to naturally reproduce new trees.

Salvaged timber has come from trees which have fallen due to old age, or have come down in wind storms. These trees are normally old-growth trees which would not normally be harvested. It is an ethically-acceptable way of utilising timber that would otherwise go to waste.

Unlike many retail stores, you are not limited to choosing from 3 or 4 standard stain colours. All staining and finishing of your furniture is completed in a designated polishing area within our workshop. We only use the best quality stains, lacquers and paints to ensure the final finish is beautiful, yet practical and hard wearing. We employ the services of a very talented Furniture Polisher who has won many awards. With many years of experience, our polisher is very particular about his work and has a keen eye for detail. He is capable of colour-matching your new furniture to existing furniture, as well as creating custom stain colours that will harmonise with your home and decor.
Solid paint colours are also available and we have the ability to have our paints mixed to any colour. We can even match to your wall colour!

For your initial enquiry we just need to know 5 basic things in order to provide you with a preliminary quote:
• The item description (i.e. Entertainment Unit, Display Cabinet etc)
• The approx. dimensions (H x W x D etc)
• The configuration and design (a sketch and/or photo will help so we know where you would like any shelves, doors and drawers!)
• Your choice of timber or construction material
• Your contact details

This is generally enough information required to provide you with a preliminary quote estimate. If you would like to proceed to the next stage of the design process, a fully detailed fixed quote/order summary and scale plan drawings will be provided to you for your approval.

The process of designing furniture is a very personal choice. We offer many styles, from modern and contemporary, through to the more traditional and period styles. As our name suggests we only build “custom made furniture”. As all items are special one-off designs, no 2 pieces we craft are ever the same. Our many years of combined experience in furniture design and creation will ensure the design process is comprehensive and thorough yet remains informative, pleasant and enjoyable for our clients.

An easy starting point is to decide if you would like your new piece to match the style of existing furniture already in your home. Alternatively, a great visual help is to have a browse through our website or some home decorating magazines to see if there’s anything similar in style or configuration to what you’re after.

Once an overall style has been determined, we can move onto the next stage of the design process. This involves the confirmation of exact dimensions, the configuration of the piece (ie where the shelves, drawers and doors are to be), the timber selection, and finally the stain or finish that you had in mind.

Once all of these details have been confirmed we can further refine the design by suggesting other possible features and inclusions and advise you on the final selection of the profiles, mouldings, handles, etc in order to achieve your desired look. A detailed quote / final order summary is then prepared and scale plan drawings are created to help you visualise the final piece.

Before you’ll know it, you will have a beautiful custom designed piece of furniture designed and ready to craft.

Yes. Due to more efficient document preparation, workshop production, raw materials purchasing and delivery schedules, a package discount usually applies to larger quantities of furniture, e.g. Dining Suite including chairs, room quantity of furniture using the same timber etc. Please enquire for further details.

That’s fine too! We set up a file for each and every customer. This documents all of your details such as the timber you chose, the handles, stain mix, all mouldings, profiles, etc. That way, when you are ready for the next piece of furniture, we just look over your file and we can craft the new piece to match your existing Bessant furniture.

Due to the unpredictable nature of making a custom designed piece of furniture, we are usually unable to give an exact time frame in which your furniture will be completed. There are many variable factors which can affect the course of production, including the availability of timber and materials, progress of other work, and poor/wet weather in regards to polishing and finishing of your furniture. Please ask us for our “Waiting Period Policy” for further details. As an estimate, we are currently working on 12-14 weeks production time.

Over the past years, Dylan Walsh Custom Furniture & Design has developed a strong reputation for crafting quality, solid timber furniture that has been designed and constructed to last the test of time. We believe this reputation has been earned by ensuring a complete quality control process from the initial enquiry to the final installation. Whilst we do not offer a formal guarantee, our policy remains the same “if a problem occurs due to faulty workmanship, then we will fix it.” That’s why we are proud to brand our creations with our family name.

Our furniture is easy to care for. Usually, all that is required is to wipe it over with a soft cloth or duster regularly. All new furniture is delivered complete with care instructions to ensure the long lasting beauty of your new piece. We have a range of care products such as polishes, leather care kits and fabric care kits available for purchase through our showroom. Please enquire for details.