FAQ
What timbers do you use?
Sustainable timber means the forests are harvested in such a way so that each tree removed is replaced by another tree, either naturally grown or hand-planted. The amount of timber removed from a forest is in balance with it’s ability to naturally reproduce new trees.
Salvaged timber has come from trees which have fallen due to old age, or have come down in wind storms. These trees are normally old-growth trees which would not normally be harvested. It is an ethically-acceptable way of utilising timber that would otherwise go to waste.
STAINING, LACQUERING, PAINTING AND FINISHING
What stain colours and finishes are available?
Solid paint colours are also available and we have the ability to have our paints mixed to any colour. We can even match to your wall colour!
DESIGN, QUOTING AND ORDERING PROCESS
Where can I find out more?
Showroom
(Please note we are closed on Public Holidays)
Website & E-mail
In Home Consultation
I live outside of the Newcastle/Port Stephens area!
How do I obtain a quote?
• The item description (i.e. Entertainment Unit, Display Cabinet etc)
• The approx. dimensions (H x W x D etc)
• The configuration and design (a sketch and/or photo will help so we know where you would like any shelves, doors and drawers!)
• Your choice of timber or construction material
• Your contact details
This is generally enough information required to provide you with a preliminary quote estimate. If you would like to proceed to the next stage of the design process, a fully detailed fixed quote/order summary and scale plan drawings will be provided to you for your approval.
How do I know what design is right for me?
An easy starting point is to decide if you would like your new piece to match the style of existing furniture already in your home. Alternatively, a great visual help is to have a browse through our website or some home decorating magazines to see if there’s anything similar in style or configuration to what you’re after.
What is the next stage in the design process?
Once all of these details have been confirmed we can further refine the design by suggesting other possible features and inclusions and advise you on the final selection of the profiles, mouldings, handles, etc in order to achieve your desired look. A detailed quote / final order summary is then prepared and scale plan drawings are created to help you visualise the final piece.
Before you’ll know it, you will have a beautiful custom designed piece of furniture designed and ready to craft.
Does Dylan Walsh give package discounts?
What if I’d rather add to my collection piece by piece?
How long will my furniture take to make?
DELIVERY
Local Delivery
What about long distance and interstate delivery?
Local Installation
What if my furniture is damaged during transport?
GUARANTEE
Does Dylan Walsh Custom Furniture & Design offer a guarantee?
CARE & MAINTENANCE
How do I care for my new furniture?

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